Product Designer (Digital)

New York, United States | Digital Product | Full-time | COVID-19 remote

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Overview

 

Rockets of Awesome designs the most awesome kids’ clothes and simplifies the process of shopping. We often describe ourselves as a data-driven tech company masquerading as a kids’ fashion brand. As a direct-to-consumer, digital-first brand, our core offering is a personalized subscription box service where customers are in complete control of what we send. We also have an online store and our upcycle program Rockets Reverse, to send back outgrown clothes for credits.

 

We’re looking for a product designer who wants to make our customer experience even more awesome for families. You’ll join our Product Team and be the product designer for the entire Rockets of Awesome product: the customer journeys across our subscription and ecommerce channels; from acquisition to retention and loyalty; internal tools; and programs. You’ll report to the Senior Director of Product, and partner closely with engineers, digital designers, marketers, CX, data analysts, and executive stakeholders to delight customers and drive business impact.  

 

We are currently working fully remote. When we do return to our Manhattan office (targeting Fall) this role will be expected to move to our hybrid remote/-in office model, working at least 3 days together a week in-person.

 

More about our product: 

 

The clothes:

Our clothes—designed in-house for girls and boys sizes 2-14—are driven by style, constructed for comfort, and most are priced under $40. Customers big and small love our bright colors; bold patterns, prints, and graphics; fun details; and the softness of our clothes. Some favorites include our CrazySoft franchise (the SOFTEST fabric ever); 3D t-shirts that come with 3D glasses; raincoats that change colors when they get wet; and reversible swimsuits with sunscreen built in. 

 

The subscription service:

Customers take an online style quiz to tell us their sizes and preferences. Through the magic of our apparel team, Rocket Scientists, and machine-learning algorithm, we curate personalized subscription boxes. We send a “Peek” to the customer to review the items we think they’ll love (the most) before we ship, but they can swap out what they don’t want. Our signature blue box (designed to be colored inside!) arrives and the fashion show begins. They can keep what they like, and send back the rest for free, although if they keep everything in their box they save even more. Each box comes with a Rockets Reverse bag where they can send outgrown clothes from any brand back for credit to use in our online store. 



Key Responsibilities

(1.) Customer Research, Testing, and Insights

  • Know our customers
  • Understand and listen to customer pain points and feedback
  • Plan and conduct customer research, interviews, and testing
  • Provide actionable customer insights to close feedback loop and evolve product to meet customer and business needs
  • Create and evolve personas and customer journey maps
  • Advocate for the customer and be their voice within the organization

 

(2.) Help define and drive product vision, strategy, goals, and the execution of roadmap initiatives

  • Partner with product management, engineering, marketing, creative, data analytics, CX, and executives to understand our users; define and prioritize problems and opportunities; design; build; launch; learn; and iterate on solutions
  • Participate in roadmapping and sprint planning

(3.) Design customer-centric experiences that drive measurable and impactful business objectives

  • Lead, define, and clearly communicate the product design direction and intent for a variety of customer and use cases. This includes research, concepts, sketches, site maps, user journeys, flows, wireframes, interfaces, interaction specifications, mockups, prototypes, and high-fidelity visual design that works for different screen sizes, browsers, and devices
  • Share early and often
  • Contribute to our design system

(4.) Lead the product design process from conception throughout the product lifecycle

  • Clearly articulate problems, objectives, and solution parameters that are clearly defined and understood upfront, but leave room for exploration of others’ perspectives and ideas
  • Build and collect requirements
  • Present and communicate concepts, designs, and prototypes with cross-functional partners with clarity and rationale behind decisions
  • Help manage stakeholders and help build consensus throughout product development cycle
  • Develop and deliver well-documented, high-fidelity visuals that accurately represent our brand and design system and that can easily go into development
  • Partner with engineers to ensure that design work is implemented as intended. 
  • Conduct user acceptance testing
  • Ship your work
  • Synthesize post-launch learnings 
  • Drive impactful iterations

(5.) Thought Leadership

  • Contribute to and positively shape the culture by influencing your approach to user-centric product development, processes, and practices 
  • Champion a culture of user-centered design

Qualifications

  • 5-years professional digital product design experience for a consumer product, working on large-scale mobile and desktop initiatives from strategic ideation and problem solving to wireframes, prototypes, and go-to-market. Experience with subscriptions products or ecommerce is a plus. 
  • Experience partnering with product management and engineering to build and ship product
  • Experience leading a product design process with stakeholders and collaborators from different disciplines.
  • Experience with user testing and research
  • A shareable online portfolio/PDF of work demonstrating how you designed solutions for specific problems via an insights-based design process, showcasing strong interaction and visual design skills. Applications without portfolios are unlikely to be considered. Please provide a password if applicable.
  • Experience using, defining, and evolving patterns and style guides
  • Have a mobile-first mentality and strong mobile design experience, with experience designing complementary desktop experiences
  • Strong communication skills: verbal, written, presentation, visual
  • Ability to lead and facilitate compelling presentations that effectively communicates your design choices, clearly articulating the goals, user needs, and concepts
  • Strong knowledge of usability principles, user-centered design methodologies, web-based architecture and design
  • Ability to solve complex problems in simple, elegant ways
  • Curious, always asking “why?”
  • Empathy towards customers and your colleagues
  • Creative, with visual design expertise, grasping the application of brand, color, layout, typography, iconography, mobile/desktop UI, motion, usability, and information hierarchy in an experience.  
  • Ability to focus on problems and details that matter the most
  • Care about creating beautiful, fun, delightful, easy-to-use, high-performing experiences
  • Customer-obsessed
  • Ability to thrive in agile environment
  • Receptive to giving and receiving honest, thoughtful, and constructive feedback
  • Strategic, with a growth mentality
  • Collaborative with ability to inspire and influence



Business Overview

  • Founded in 2016 by Rachel Blumenthal, mom of two and serial entrepreneur
  • We’re a small but mighty team full of moms, dads, aunts, and uncles
  • Mission: Simplify the lives of families and celebrate real life with kids
  • Core Values: 
    • Authenticity and inclusion is everything

    • We presume positive intent, always

    • Eager to solve problems with urgency and reliability

    • Serious about simplicity and relentless prioritization

    • Obsessed with an outstanding and innovative customer experience

    • Motivated to learn and grow every day (mistakes welcome!)

    • Encourage spontaneous celebration and a sense of humor

 

Benefits and Perks

  • Competitive salary
  • Equity
  • Medical, dental, and vision insurance
  • Parental leave
  • Flexible spending accounts
  • 401k
  • Commuter benefits
  • Short term disability
  • Long term disability
  • Life insurance
  • 24 PTO days per calendar year 
  • Paid Mental Health Fridays 
  • Employee discounts to Rockets and other brands